Even if you don’t live in a flood zone, Reno/Sparks/Lake Tahoe residents can encounter various types of water damage. In fact flooding of your home is the number one property loss in terms of total cost in America today. And of course it happens when you least expect it. A leaking pipe, backed up sewer or broken sprinkler and before you know it water has done its damage.
Reaction time is critical. From the time of the flood, you have a ticking clock before the damage gets worse.
No matter what caused the water damage, a prompt response is essential. Standing water can affect carpets and furniture, warp or rot building materials and structures, damage electrical systems, ruin insulation, raise indoor humidity levels and create conditions conductive to mold and mildew.
Mold can start growing as quickly as 24-to 48-hours after the flood. And, even clean water can become hazardous the longer it sits. Water can come in contact with dirt in the carpet or soil from ground outside and become contaminated with dangerous bacteria that can make your family sick.
Our professionals understand how important it is to remove water quickly and thoroughly. Our trained experts arrive at your home in uniforms and marked vehicles to perform a free written assessment. Once we know what needs to be done, we begin our state of the art practice to locate and remove any water from inside your home.
Step 1: Inspection– The project manager assigned to the file, a trained restoration professional, visits the site and assesses the damages. Water cannot always be detected by the naked eye, or using your sense of touch. Using state-of-the-art moisture detection tools, he also determines whether water has seeped behind the walls, under the flooring, or into any other non-visible areas. Digital photos are taken so as to later assist the insurance adjuster in his or her claim assessment. Finding the incursion is the first step necessary in getting the water out and your house back to being good as new.
Each inspection determines a class and category of water damage. Defining the class and category of water damage helps outline the best means to restore your property.
Classes of Water Damage
Class 1 is the least amount of water, absorption and evaporation. It affects only part of a room or area, or larger areas containing materials that have absorbed minimal moisture. Little or no wet carpet and/or pad is present.
Class 2 involves a large amount of water, absorption and evaporation. It affects at least an entire room and has absorbed into carpeting ad walls.
Class 3 involves the greatest amount of water, absorption and evaporation. Water may have come from overhead. Ceilings, walls, insulation, carpet, pad and subfloor in virtually the entire area are saturated. Class 3 damaged is considered the worst.
Class 4 relates to specialty drying situations. Wet materials with very low permanence/porosity (hardwood, concrete ans stone). These types of losses may require longer drying times and special methods.
Categories of Water Damage
Category 1 damages originates from a sanitary source and poses no substantial risk from dermal, ingestion, or inhalation exposure. Category 1 damage can degrade into Category 2 or 3 if it sits too long.
Category 2 damage contains significant contamination and has potential to cause discomfort or sickness of contacted or consumed by humans. It involves damage from “grey water”, such as washing machine or dishwasher containing detergents. It may also involve water containing urine from toilet overflows.
Category 3 involves grossly contaminated water. Category 3 water comes from sewage, river flooding and standing water that has begun growing bacteria and other microbes.
Step 2: Water Removal– Trained technicians are called in to remove all standing water utilizing professional extraction equipment and/or pumps. When necessary, sections of base molding, drywall, floor tiles, ceiling tiles, etc. may be removed, along with insulation, in order to better access hidden damp or wet areas.
Step 3: Carpet Removal– Carpeting is pulled up and salvaged whenever possible. Wet padding may be removed and discarded to aid in the drying process.
Step 4: Drying– In order to speed the drying process and quickly reduce the humidity to a safe level, commercial-grade air movers and dehumidifiers are brought to the job site and strategically arranged throughout the affected areas of the property. We use only the most current, high-tech drying equipment available. Di-humidification process is critical to preventing the growth of mold. We also use EPA-approved disinfectants to help minimize the presence of fungi, mold, viruses and other microorganisms that may have appeared as a result of the intrusion.
Step 5: Cleaning-Important documents, works of art, furniture, draperies, computers, appliances and other electronic equipment are thoroughly cleaned, dried and brought back to pre-damage conditions wherever possible.
Step 6: Daily Inspections– The site is continually re-inspected over the course of the next few days to assure that the drying process is proceeding properly. Once it is determined that the affected areas are dry, any additional services required, such as carpet repair work, padding replacement, and carpet cleaning, are scheduled with the insured.