Water Damage

Water Damage Restoration

Even if you don’t live in a flood zone, Reno/Sparks/Lake Tahoe residents can encounter various types of water damage. In fact flooding of your home is the number one property loss in terms of total cost in America today. And of course it happens when you least expect it. A leaking pipe, backed up sewer or broken sprinkler and before you know it water damage is apparent. This is why water damage restoration is essential.

No matter what caused the water damage, a prompt response is essential. Standing water can affect:

  • Carpets and Furniture
  • Warp or Rot Building Materials and Structures
  • Damage Electrical Systems
  • Ruin Insulation
  • Raise Indoor Humidity Levels
  • Create Conditions Conductive to Mold and Mildew.

Mold can start growing as quickly as 24-to 48-hours after water damage. And, even clean water can become hazardous the longer it sits. Water can come in contact with dirt in the carpet or soil from ground outside and become contaminated with dangerous bacteria that can make your family sick.

Our professionals understand how important it is to remove water quickly and thoroughly. Once we know what needs to be done, we begin our state of the art water damage restoration process.

water damage restoration

Classes of Water Damage

Class 1

The least amount of water, absorption and evaporation. It affects only part of a room or area, or larger areas containing materials that have absorbed minimal moisture. Little or no wet carpet and/or pad is present.

Class 2

This involves a large amount of water, absorption and evaporation. It affects at least an entire room and has absorbed into carpeting ad walls.

Class 3

The greatest amount of water, absorption and evaporation. Water may have come from overhead. Ceilings, walls, insulation, carpet, pad and subfloor in virtually the entire area are saturated. Class 3 damaged is considered the worst.

Class 4

Specialty drying situations. Wet materials with very low permanence/porosity (hardwood, concrete and stone). These types of losses may require longer drying times and special methods.

Categories of Water Damage

Category 1

Damage originates from a sanitary source and poses no substantial risk from dermal, ingestion, or inhalation exposure. Category 1 damage can degrade into Category 2 or 3 if it sits too long.

Category 2

Damage contains significant contamination and has potential to cause discomfort or sickness of contacted or consumed by humans. It involves damage from “grey water”, such as washing machine or dishwasher containing detergents. It may also involve water containing urine from toilet overflows.

Category 3

Involves grossly contaminated water. Category 3 water comes from sewage, river flooding and standing water that has begun growing bacteria and other microbes.

Water Damage Restoration Steps

water damage restoration

Step 1: Water Removal

Trained technicians are called in to remove all standing water utilizing professional extraction equipment and/or pumps. When necessary, sections of base molding, drywall, floor tiles, ceiling tiles, etc. may be removed, along with insulation, in order to better access hidden damp or wet areas.

Step 2: Carpet Removal 

Carpeting is pulled up and salvaged whenever possible. Wet padding may be removed and discarded to aid in the drying process.

water damage restoration

Step 3: Drying

In order to speed the drying process and quickly reduce the humidity to a safe level, commercial-grade air movers and dehumidifiers are brought to the job site and strategically arranged throughout the affected areas of the property. We use only the most current, high-tech drying equipment available. Di-humidification process is critical to preventing the growth of mold. We also use EPA-approved disinfectants to help minimize the presence of fungi, mold, viruses and other microorganisms that may have appeared as a result of the intrusion.

Step 4: Cleaning

Important documents, works of art, furniture, draperies, computers, appliances and other electronic equipment are thoroughly cleaned, dried and brought back to pre-damage conditions wherever possible.

Step 5: Daily Inspections

The site is continually re-inspected over the course of the next few days to assure that the drying process is proceeding properly. Once it is determined that the affected areas are dry, and the water damage restoration is complete, any additional services required, such as carpet repair work, padding replacement, and carpet cleaning, are scheduled with the insured.