At Nevada Water & Fire, we know that no two disasters are the same. Each is a unique situation with unique challenges. Knowing what to expect can be helpful during your property restoration process.
If you have an emergency and there are pressing safety issues, evacuate the building and call 9-1-1. If there are no pressing safety issue, you can contact our 24-hour hotline at (775) 856-6666 so we can stabilize and begin immediate property restoration.
If you will be filing an insurance claim, it is also important to contact your insurance carrier. Nevada Water & Fire can work directly with your insurance company to streamline the process for you.
If the electric, gas or water supply has been affected or even turned off by first responders, do not turn the utilities on until a qualified official or professional has checked the systems and determined it is safe to turn them back on.
In most cases, there will be an estimated 1-2 hour on-site response time to any location within 50 miles of Nevada Water & Fire, depending on traffic, access issues, or other unforeseen circumstances. Response times vary depending on the impact of a catastrophic event, government restrictions, travel time and other factors.
Yes. Think of Nevada Water & Fire as your property restoration partner. Even if your maintenance team has already handled the initial response, it is best to get Nevada Water & Fire involved as soon as possible. We offer more specialized services, tools and techniques that can ultimately minimize your business interruption, long-term damage and associated costs. We can work directly with your maintenance and emergency preparedness team to make sure all of your disaster recovery plans are followed and your business operation can resume as quickly as possible.
Before the process begins, you will be asked to sign a work authorization form. This gives Nevada Water & Fire permission to handle property restoration in your building or facility and to communicate with and provide a courtesy copy of the invoice to your insurance company. Your execution of this form is important for emergency mitigation.
The majority of services are performed in-house with Nevada Water & Fire personnel. We are not a franchise operation. This allows for much greater control over the quality and consistency of our services. Exceptions include major construction trades (i.e., electrical, plumbing, HVAC), specialty trades, engineering firms, environmental testing firms, and manual labor sources. Size, scope and location determines how much Nevada Water & Fire self-performs on a project.
We would be pleased to form a partnership and on-going relationship with your company. This can be achieved several different ways: